Online & Mobile Banking Updated!

Your login credentials are different. Your username will be the same, but your password was reset to the last 6 digits of the primary account holder’s social security number, or the last 6 digits of the business entity’s EIN. Upon logging in for the first time, you will be prompted to:

  1. Review & accept online banking terms & conditions.
  2. Change your password.
  3. Verify your identity & login attempt with 2-factor authentication – phone or email.
  4. Set up 5 security questions & answers.

If you have trouble logging in once the new system is back up, you have options for support. In addition to our regular staff who will be available for extra hours, we have enlisted a call center to answer reset questions and troubleshoot other online and mobile banking issues that may arise with our conversion.

  • Call or Text (918) 245-1301
    • Banking business hours 9:00 – 4:30 Mon-Fri

  • E-statement history is not showing for all members at this time. We are actively troubleshooting this issue. If you need help accessing a previous estatement, please text or call us at (918) 245-1301.

New features:

We’re excited to offer you a more robust system with an easy-to-use interface, updated security and new features.

You may notice a credit score feature inside online banking. This is called Credit Sense. When you sign up for this free service, you will be able to see your current credit score inside online banking. You can also open Credit Sense once you’re logged in and download your credit report and see ways to improve your score. This is an optional feature – you do not have to use it. When you sign up for Credit Sense, it does a soft credit pull – this will not affect your credit score like a loan or credit card application does. Read more about Credit Sense: https://www.greencountryfcu.com/faq-items/credit-sense/

Zelle® is a fast and easy way to send and receive money with friends, family and people you know. With Zelle, you can send money directly from your account to enrolled recipients in minutes, all from the convenience of online banking or our mobile app. Read more about Zelle: https://www.greencountryfcu.com/zelle/

For a full list of online banking features, please read more: https://www.greencountryfcu.com/online-banking-update/

If you utilize Intuit products with your Green Country accounts, you will need to de-activate and re-activate any banking connections inside your Intuit product. Please utilize the instructions below:

Intuit aggregation services may be interrupted for up to 3-5 business days after conversion on the 17th. You are encouraged to download a QFX/QBO file during this outage. The following services may not work during the downtime:

  • Quicken Win/Mac Express Web Connect
  • QuickBooks Online Express Web Connect (Aggregation)
  • Mint

Please carefully review your downloaded transactions after completing the migration instructions to ensure no transactions were duplicated or missed on the register.

Unsure what connection type you have? Unfortunately, we cannot see the connection on our side nor do we have a list from Intuit of users. But we can provide this guidance:

  1. Web Connect. This requires manually downloading a QBO or QFX file from online banking and uploading it into your Intuit product. Available on QuickBooks Desktop, QuickBooks Online and Quicken. Will be available on live date of conversion.
  2. Direct Connect. This is an automatic, two-way communication between your Intuit product and online banking. It allows for your online banking bill pay to be incorporated into Intuit. This connection has to be refreshed to grab new information. Available on QuickBooks Desktop and Quicken. Will be available on live date of conversion.
  3. Aggregation (Express Web Connect). This is an automatic connection between Intuit and online banking. Available for QuickBooks (Win/Mac 2022, QuickBooks Online, Mint and Quicken). This connection takes 3-5 days after go live to populate on Intuit’s servers.

If you have questions, please email Ashley Wood at [email protected]. It will be most helpful in troubleshooting your connectivity issues if you include:

  1. Your Green Country account information
  2. Business Name associated with the Intuit product
  3. The type of Intuit product you are using (QuickBooks Desktop, Online, etc.)
  4. Any error you are receiving + a screenshot of the error if possible
  5. The best way to get a hold of you
IMPORTANT NOTES
Scheduled Bill PaymentsRecurring and one-time bill payments that are scheduled to happen on or after the 16th will still be made. They should all pull over into the new system and you will be able to see and adjust them in the new online banking interface. Please double-check and make sure they are set as you intended. If something is missing after the conversion, please let us know.  Also, while scheduled payments will pull over, you will no longer see the history of payments made prior to conversion in the bill pay tab. That information can still be accessed through your online banking transaction history.
Scheduled Account TransfersRecurring and one-time transfers that are scheduled to happen on or after the 16th will still be made. All scheduled transfers should pull over into the new system. Please double-check they are set as you intended when you log in to the new system.
Account AlertsCurrent account alerts via text or email, such as daily balance reminders and transaction alerts, will not be pulled over into the new system. If you want to continue to receive a daily balance text alert or receive a notification when a check clears, or a transaction over a specific dollar amount happens, you will need to set those up again after the 17th. Check out our Alerts page for instructions to set up account alerts in the new online banking system: https://www.greencountryfcu.com/faq-items/account-alerts/.
E-statementsElectronic statements will only be available in the desktop or browser interface of online banking after the 17th. We expect to have e-statements available in the mobile App in September. The most recent 18 months of previous e-statements will be available online after the conversion. If you need a specific month’s statement that is prior to what is available, please contact us.
Money Manager & BudgetsIf you set a budget or savings goal in Money Manger inside online banking, they will not pull over into the new system after the upgrade. The new Money Manager for budgeting, spend tracking, account aggregation, and personal financial management is much more robust than the previous version and is very user-friendly to set up and use.
Mobile DepositMobile deposit history from deposits made prior to August 16th will not pull over with the upgrade. You will still see that those transactions happened when viewing your account overview and can search for specific items, amounts, and dates. However, you will not see the listing of previously-made mobile deposits inside the app.
Join Account LoginsAfter conversion, members with joint accounts will login using their existing usernames. Passwords will be set to the last six digits of the primary account holder’s social security number.

Members with joint accounts should continue to see linked accounts when logged in to the new online banking platform. If any previously linked accounts are not showing after the upgrade, please contact us.

QuickBooks & QuickenAccount aggregation services through QuickBooks Online and Quicken could be disrupted for up to 5 days post-conversion. However, some connection types will be back up on the 17th after reconnecting your account. Please read more for QuickBooks connection types and reconnection instructions.