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Help2020-06-11T08:54:45-05:00

How can we help you?

What’s a Shared Branch?2023-01-04T16:01:33-06:00

Shared branching is one of the coolest perks of the Credit Union! Essentially, when you have an account with Green Country FCU, you can conduct banking business at ANY CO-OP Shared Branch location. Yes, that includes our “competitors” like TTCU, Red Crown, Oklahoma Central and more. Traveling? No problem, we’re nationwide!

Credit Unions are cooperative organizations that are owned and operated by the people who use them so it’s natural that we work together. Need to make a payment on your loan, transfer money, cash a check – there are so many things you can do at a Shared Branch.

The CO-OP network has more than 5,600 branch locations and more than 30,000 surcharge-free ATMs.

You can also Text a zip code to 91989 to find nearby ATM and Shared Branch Locations or call 888-748-3266.

And because Green Country is a member of the CO-OP Shared network, if you have accounts at other credit unions, we can help you with those also. Visit us today! 

What’s my account balance?2023-01-04T15:43:18-06:00

We get this one a lot! Fortunately, there are many ways to check your account balance or other transaction specifics on your account, anytime, anywhere!

  • Online Banking
  • Mobile App
  • Text Alerts
  • 24/7 Phone Banking
  • ATMs
    • Yes, you can check your balance at the ATM as long as you have your debit/ATM card. Green Country FCU is part of the Transfund network and most ATMs are surcharge-free for transactions. Checking your balance should not be considered a transaction even at out-of-network ATMs but please be sure to read all notices on the machine and screens.

As always, you can bank at any Green Country FCU branch or Shared Branch location (find one near you); or call/text us for help during business hours (Monday-Friday 9:00 a.m. – 4:30 p.m.) at (918) 245-1301.

What are the Text Banking commands?2022-10-11T16:43:48-05:00

With Text Banking you can quickly request your balance, transfer money, check history to see if a check has cleared, or find an ATM or Branch nearby. You can also set text alerts to tell you what your balance is daily, alert you of an incoming/outgoing ACH, large deposits/withdrawals, etc.

Members will have to be enrolled in text banking/alerts. You can do this yourself inside online banking – check out the instructions here: https://www.greencountryfcu.com/faq-items/how-to-enroll-in-text-banking/  

If you don’t see the self-service options for mobile banking, call or text us at (918) 245-1301 and we’ll get you set up.

Green Country FCU Self-Service Text Banking

Text to 71806

  • BAL for balance
    • this will show your account nicknames and balances for all enrolled accounts
  • HIST + texting account nickname for recent transactions
  • ATM + zip for nearby ATMs
  • BRANCH + zip for nearby branches
  • STOP to Cancel texting service
  • HELP for list of options

 


Green Country FCU offers members mobile access to account information (e.g., for checking balances and last transactions) over SMS, as well as the option to set up alerts for accounts (e.g., low balance alerts). Enrollment requires identification of the user’s banking relationship as well as providing a mobile phone number. The mobile phone number’s verification is done by the user receiving an SMS message with a verification code which they will have to enter on the website. Additionally, members may select the type of alerts and other preferences which will determine, together with their account data, the frequency of alerts delivered to the customer. This program will be ongoing. Message & Data rates may apply. Members can opt-out of this program at any time.

Questions about Text Alerts?
• Contact us by text or phone at (918) 245-1301.
• For a list of text commands, text ‘HELP’ to 71806
To stop Text Banking messages from coming to your phone, opt out by texting ‘STOP’ to 71806. You will receive a one-time opt-out confirmation text message and will not receive further messages after that.

By participating in Mobile Banking & Text Alerts, you are agreeing to the terms and conditions presented above. Our participating carriers include (but are not limited to) AT&T, Sprint, T-Mobile, US Cellular, Verizon Wireless, MetroPCS. Mobile Banking and any software you may obtain from mobile banking (“Software”) may not be available at any time for any reason outside of the reasonable control of Green Country FCU or any service provider.

How to Enroll in Text Banking2022-10-11T17:08:35-05:00

Video Instructions: Enroll-in-text-alerts.mp4

or follow these steps:

LOGIN to Online Banking and select Self Service.

Enroll in Text Banking Step 1 Online Banking Self Service

 

 

Select Mobile Banking from the Additional Services Options.

Enroll in Text Banking Step 2 Select Mobile Banking from Additional Services

Press OK

If your phone is already listed select it and from the drop down select “I want to change my mobile banking services” -or- at the bottom, click to ADD A NEW DEVICE.

Enroll in Text Banking Step 3 Add Your Device

 

On the Select Services page, click the check mark for Text Messaging and Alerts. (you may have to scroll down to see these options)

Then press CONTINUE at the bottom.

Enroll in text Banking Step 4 Select Text Messaging and Alerts Enroll in Text Banking Step 5 Enter Your Mobile Number

 

 

Enter your mobile phone number under the OTHER SERVICES page

Then press CONTINUE at the bottom.

Enroll in Text Banking Step 6.2 Press Continue

 

You’ll be sent an activation code on your selected device – enter it on this screen.

Then select ACTIVATE.

Enroll in Text Banking Step 7 Enter your Activation Code

 

You’re now enrolled in Mobile Banking Text Alerts (SMS) Messages.


Green Country FCU offers members mobile access to account information (e.g., for checking balances and last transactions) over SMS, as well as the option to set up alerts for accounts (e.g., low balance alerts). Enrollment requires identification of the user’s banking relationship as well as providing a mobile phone number. The mobile phone number’s verification is done by the user receiving an SMS message with a verification code which they will have to enter on the website. Additionally, members may select the type of alerts and other preferences which will determine, together with their account data, the frequency of alerts delivered to the customer. This program will be ongoing. Message & Data rates may apply. Members can opt-out of this program at any time.

Questions about Text Alerts?
• Contact us by text or phone at (918) 245-1301.
• For a list of text commands, text ‘HELP’ to 71806
To stop Text Banking messages from coming to your phone, opt out by texting ‘STOP’ to 71806. You will receive a one-time opt-out confirmation text message and will not receive further messages after that.

By participating in Mobile Banking & Text Alerts, you are agreeing to the terms and conditions presented above. Our participating carriers include (but are not limited to) AT&T, Sprint, T-Mobile, US Cellular, Verizon Wireless, MetroPCS. Mobile Banking and any software you may obtain from mobile banking (“Software”) may not be available at any time for any reason outside of the reasonable control of Green Country FCU or any service provider.

How do I reorder checks?2022-05-17T15:50:54-05:00

Green Country members can reorder checks by phone, online or in-person at any Green Country branch.

When are you open/What are your hours?2023-01-04T15:50:19-06:00

Green Country FCU Morrow Rd. branch
Lobby: Monday – Friday 9:00 a.m. – 4:30 p.m.
Drive-Thru: Monday – Friday 7:30 a.m. – 6:00 p.m.

Green Country FCU Prattville branch
Lobby: Monday – Friday 9:00 a.m. – 4:30 p.m.
Drive-Thru: Monday – Friday 7:30 a.m. – 6:00 p.m.; Saturday 9:00 a.m. – noon

Green Country FCU Coweta branch
Lobby: Monday – Friday 9:00 a.m. – 5:00 p.m.

How can I pay my loan account via text message?2022-12-13T08:50:08-06:00

With Message Pay, you can make a payment to your Green Country loan from an external financial institution account or debit card. When you receive a text reminder, you respond “Pay” to the same text. You will be asked to enter your pin to verify your account, once you have completed this process your payment will be complete and you should receive a confirmation text. You will have to setup a 4-digit pin and preferred method of payment prior to using text payments.

Opt-In to Message Pay for your Green Country loan by texting “START” to (918) 995-4508.

First time users, click on the link in the text, or start online here. You’ll be prompted to verify your account with your loan account number and date of birth. If this is a business account, the birthdate is your company’s. You’ll then be prompted to set up:

  1. A 4-digit PIN: this is how you’ll verify future payments
  2. A preferred method of payment: You can add a non-Green Country FCU debit card or bank account.

Once verified, you’ll be directed to the message pay portal where you’ll see your Green Country loans and be able to select your preferred payment method.

How do I make a payment to my Green Country loan?2022-09-27T16:07:51-05:00

You can make payments from your Green Country accounts or another financial institution’s accounts.

FROM YOUR GREEN COUNTRY CHECKING OR SAVINGS ACCOUNT:

  • ONLINE: login to Online Banking (GreenCountryFCU.com, click Login) and make or schedule a transfer (one time or recurring) from your payment account to your loan account
  • IN PERSON: visit any Green Country FCU branch or any Co-Op Shared Branch or any Credit Union Service Center
  • MAIL: Mail a check to 202 E. Morrow Rd., Sand Springs, OK 74063
  • PHONE: During business hours, call (918) 245-1301; select 2 to make a payment; After business hours, call the anytime voice banking line (877) 435-4370, select 3 to perform a transaction activity and follow the prompts. You will need your member number and PIN to use the anytime voice banking line.

FROM AN EXTERNAL ACCOUNT (Another Financial Institution):

What is message pay?2022-09-27T15:37:58-05:00

Message Pay is a quick, easy, mobile payment portal for your Green Country FCU loans. You can make a payment to your Green Country loan from any non-Green Country FCU account by text message or online.  All Green Country members with an active personal loan and a mobile phone will receive a text message allowing you to sign up for Message Pay.

First-time users will need to verify and then set up your account.

You’ll receive a text from (918) 995-4508 with instructions on how to set up. If you do not receive this message before your first loan payment is due, you can opt-in manually but texting “start” to (918) 995-4508, or enrolling online here.

  • To verify, enter your loan account number and date of birth.
  • Configure your account by setting a 4-digit PIN (you’ll use this to verify text payments in the future), and adding a preferred method of payment.
    • You have the option to link a bank account or add a credit/debit card.
    • Message Pay is for payments made to Green Country loans from another financial institution account, not your Green Country checking account.
    • If you want to pay from a Green Country account, it’s still easiest for you to transfer money to your loan account from your Green Country checking account inside online banking. You can make a one-time transfer, or set recurring transfers to happen monthly. 
When will my payment be posted to my account?2021-09-24T12:30:40-05:00

Your payment will be posted to your account within one business day. For example, if you make your payment on a Saturday, your payment will be posted Monday morning. Likewise, if you make your payment at 5:00PM on a Monday, your payment will be posted on Tuesday morning.

What’s the routing number?2021-06-30T10:53:10-05:00

Green Country’s routing number is #303185761

Can I dispute a charge on my account?2021-04-26T11:25:43-05:00

Yes! If you notice a charge on your statement or online banking transaction history that is incorrect or not yours, you need to file a dispute.

  1. Call us (918) 245-1301 or come by any of our branches.
  2. We’ll help you with the dispute form and turn off your debit card/cancel checks so no other charges can come through.
Why Choose a Credit Union?2021-04-26T11:15:54-05:00

Well, we offer all of the same products as banks, but we don’t have any outside shareholders. Instead, our members are our shareholders. That means our profits are reinvested in you, giving you more for your money. 

Not-for-Profit. Credit unions return earnings to members in the form of higher interest rates on savings products, lower interest rates on loans and credit cards, and added services.

Member-Owned and Operated. A credit union’s board of directors is elected by the members, and each member has an equal vote.

Better Service. Members are the owners, so credit unions place a heavy emphasis on excellent customer service, financial education, and community involvement. See what Consumer Reports has to say about credit union customer service.

Accessible. Credit unions offer mobile banking and large, robust ATM and branch networks that make it easy for members to access their money anytime, anywhere.

I’ve lost my debit card, what do I do?2021-04-26T10:49:53-05:00

Lost your Green Country FCU VISA debit card, or suspect it’s been compromised?
Give us a call, or text us at (918) 245-1301 and let us know so we can cancel your current card and get a new one.
If it’s after business hours, please call (888) 263-3370 and follow the prompts.

If you’re concerned you’re the victim of Identity Theft or Fraud, please check out these additional resources: https://www.greencountryfcu.com/identity-theft-recovery/

You can also call the Federal Trade Commission, ID Theft Hotline at 877.ID.THEFT or 877.438.4338.

How long does it take to get a debit card?2019-12-21T07:26:29-06:00

Typically, new debit cards will take 7 – 10 days by USPS mail and will be directly mailed to the address you have on file with us. The PIN number for your card will be mailed separately and sometimes beats the debit card to your house!

What’s the difference between my membership number and my account number?2019-12-21T07:26:22-06:00

Your Green Country FCU membership number is your unique profile number that is typically 6 digits long. This number will help our employees identify you and your associated accounts for faster service.

Each Green Country account that you open has an associated share ID – or account number.  Your account number links us to one specific account – savings, checking, loan, CD, etc. Your membership numbers link to your entire group of accounts with us.

I’m a new member, how do I enroll in Online Banking?2022-08-22T14:32:19-05:00

Setup Online Banking

Enrolling in Online Banking is quick and easy. Please note that you do have to enroll and login on a desktop before you can access our mobile banking app. You will need your member number for this step.

Not sure what your member number is? Call or text us at (918) 245-1301 during business hours.

Step 1 of setup:

  • In a new browser window go to https://bit.ly/GCFCU (or click on Login to Online Banking from our website homepage – www.GreenCountryFCU.com).
  • Click “Enroll” under First Time User
  • Enter you Member Number and PIN (last four SSN).
  • Click on the Blue “Terms and Conditions” link to read. Close that pop-up (or set it aside for later reading) and then check the “Terms and Conditions” box.
  • Prove that you’re not a Robot by completing the Captcha puzzle and then press “continue”.

You will then be redirected to fill out your security questions, security phrase, and user settings.

Step 2 of setup:

  • Edit Challenge Questions
    • You will get a “challenge questions changed successful” message and need to select “OK” button to move forward.
  • Edit Security Phrase
    • You will get a “security phrase changed successful” message and need to select “OK” button to move forward.
  • Update Demographic Information
    • You have the option to “Update”, “Remind Me Later” or select “No Change”. You can also ignore this message altogether and click the Blue Menu Bar Options

If you update demographic information or click “self-service”, your next page will be the online banking overview page.

If you select “OVERVIEW”, you will be prompted to Update your Preferences which allows you to modify what you see on your overview page.

You’re now enrolled and logged in.

What’s different about a credit union (than a bank)?2019-12-21T07:26:45-06:00

Green Country – as with other Credit Unions – differs from banks in that every account holder is a MEMBER. And we are MEMBER-OWNED. Meaning, you have a say in how the credit union is run, and you can vote on various issues and the Board of Directors. It doesn’t matter if you have more or less money than anybody else in your account – every member is treated equally.

Also, each member is required to have a Primary Share Savings Account to be eligible for any other Green Country FCU product or service. Your Primary Share Savings account can be opened with as little as $5 and must retain at least $5 in it at all times to remain open.

Additionally, you will have a Share Savings account for each Draft account you open. This makes it easy to set up direct deposit and automatic transfers to make saving effortless.

(If you’re used to bank terminology – a share savings account is similar to a savings account – ours pay Dividends (like banks pay interest).

Share Draft accounts are the same as a checking account – completely liquid accounts for payments and everyday spending.

What identification do I need to apply?2019-12-21T07:26:52-06:00

To apply for Green Country FCU membership, you’ll need the following forms of identification:

  • Valid U.S. government issued ID (e.g. Driver’s License, Passport, or State ID) or Foreign Passport
  • Social Security Number (SSN) or Individual Tax Identification Number (ITIN)
  • Documentation verifying your home address, such as a utility bill or lease agreement (Not required for minors 17 and under) 
  • If you’re applying for first-time membership and your relative or domestic partner is a member, you will need his/her first and last name. Providing a current membership and/or account number is optional.
Who is eligible to join Green Country FCU?2019-12-21T07:27:05-06:00

You are eligible to join Green Country FCU if you:

  • Are an immediate family member or a domestic partner of a current Green Country FCU member.
  • Live, work, worship or attend school in the Tulsa, OK Metropolitan Statistical Area consisting of Creek, Okmulgee, Osage, Pawnee, Rogers, Tulsa and Wagoner Counties.
How do I join?2019-12-21T07:27:13-06:00

Joining Green Country FCU is easy. Complete our secure online membership application.

<link: https://www.greencountryfcu.com/Applications-and-Forms/Membership-Application.aspx>

Or, you can download our PDF application and mail to:

Green Country FCU
ATTN: New Accounts
202 E. Morrow Rd.
Sand Springs, OK 74063

Or, stop by one of our branches to apply in person.

Sand Springs/Prattville
202 E. Morrow Rd. (map) 3350 S. 113th W. Ave. (map)
Sand Springs, OK 74063 Sand Springs, OK 74063

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