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Help2020-06-11T08:54:45-05:00

How can we help you?

When will my payment be posted to my account?2021-09-24T12:30:40-05:00

Your payment will be posted to your account within one business day. For example, if you make your payment on a Saturday, your payment will be posted Monday morning. Likewise, if you make your payment at 5:00PM on a Monday, your payment will be posted on Tuesday morning.

Why did my payment fail?2021-09-24T12:29:53-05:00

There are several reasons that your payment may have failed. See below for a few of the most common reasons.

  • AVS Mismatch – This means your billing information does not necessarily match the card information. It could be that your billing address does not match what your funding bank has on file or the 3 digit code on the back of your card does not match.
  • Fraud Monitoring – Sometimes your funding bank may have flagged your card for fraudulent activity. If you have funds in your source account and the information on the screen matches what is on your funding account, then try calling your funding bank to see if there might be a block on your card.
  • Insufficient Funds – You may have insufficient funds available at your funding bank.
What about reoccuring payments?2021-09-24T12:29:07-05:00

That has finally been added! Please note that in order to authorize your payment method, there must be a temporary $1.00 authorization hold. This hold will typically fall off the same day unless your request is submitted during non-business hours. In that case, your $1.00 will be refunded within two business days.

What if I don’t know my loan number?2021-09-24T12:28:28-05:00

You have a few options. Your loan number should be on your loan documents, but we want you to be able to make your payment even when you’re on-the-go. So you can do any of the following:

  • Call us at (918) 245-1301 to inquire about your loan number.
  • Select your loan type. For instance, if you have a loan for your new car, it will be safe to choose “New Vehicle” from the drop down. We review all payments before posting for accuracy.
What if I don’t know my payment amount?2021-09-24T12:27:32-05:00

You have a few options. You can:

If you have not signed up for this before, you may do so at any time. You will need your account number, the last 4 of your SSN, your zip code and home phone number on file with us. If your signup fails, you will need to call us to confirm the Home phone number on file and have your setup count reset.

What if I have more questions?2021-09-24T12:26:51-05:00

These articles will be updated as new information becomes available. If you have questions that are not posted here, please contact us.

  • You can call: (918) 245-1301 and ask for Operations.
  • You can email: operations@greencountryfcu.com
  • Or you can use the contact form linked on the menu above.
How do I cancel my reoccuring payment?2021-09-24T12:26:08-05:00

To cancel your reoccuring payment, you must notify us by one of the following methods at least 48 hours before the payment is due to debit your source account.

  • Email: Operations@greencountryfcu.com
  • Phone: (918) 245-1301
  • In Person: You may visit one of our branches during business hours.
What’s the routing number?2021-06-30T10:53:10-05:00

Green Country’s routing number is #303185761

Can I dispute a charge on my account?2021-04-26T11:25:43-05:00

Yes! If you notice a charge on your statement or online banking transaction history that is incorrect or not yours, you need to file a dispute.

  1. Call us (918) 245-1301 or come by any of our branches.
  2. We’ll help you with the dispute form and turn off your debit card/cancel checks so no other charges can come through.
Download Dispute Form PDF
Why Choose a Credit Union?2021-04-26T11:15:54-05:00

Well, we offer all of the same products as banks, but we don’t have any outside shareholders. Instead, our members are our shareholders. That means our profits are reinvested in you, giving you more for your money. 

Not-for-Profit. Credit unions return earnings to members in the form of higher interest rates on savings products, lower interest rates on loans and credit cards, and added services.

Member-Owned and Operated. A credit union’s board of directors is elected by the members, and each member has an equal vote.

Better Service. Members are the owners, so credit unions place a heavy emphasis on excellent customer service, financial education, and community involvement. See what Consumer Reports has to say about credit union customer service.

Accessible. Credit unions offer mobile banking and large, robust ATM and branch networks that make it easy for members to access their money anytime, anywhere.

I’ve lost my debit card, what do I do?2021-04-26T10:49:53-05:00

Lost your Green Country FCU VISA debit card, or suspect it’s been compromised?
Give us a call, or text us at (918) 245-1301 and let us know so we can cancel your current card and get a new one.
If it’s after business hours, please call (888) 263-3370 and follow the prompts.

If you’re concerned you’re the victim of Identity Theft or Fraud, please check out these additional resources: https://www.greencountryfcu.com/identity-theft-recovery/

You can also call the Federal Trade Commission, ID Theft Hotline at 877.ID.THEFT or 877.438.4338.

How long does it take to get a debit card?2019-12-21T07:26:29-06:00

Typically, new debit cards will take 7 – 10 days by USPS mail and will be directly mailed to the address you have on file with us. The PIN number for your card will be mailed separately and sometimes beats the debit card to your house!

What’s the difference between my membership number and my account number?2019-12-21T07:26:22-06:00

Your Green Country FCU membership number is your unique profile number that is typically 6 digits long. This number will help our employees identify you and your associated accounts for faster service.

Each Green Country account that you open has an associated share ID – or account number.  Your account number links us to one specific account – savings, checking, loan, CD, etc. Your membership numbers link to your entire group of accounts with us.

I’m a new member, how do I set up my account?2019-12-21T07:26:37-06:00

Copy to come.

What’s different about a credit union (than a bank)?2019-12-21T07:26:45-06:00

Green Country – as with other Credit Unions – differs from banks in that every account holder is a MEMBER. And we are MEMBER-OWNED. Meaning, you have a say in how the credit union is run, and you can vote on various issues and the Board of Directors. It doesn’t matter if you have more or less money than anybody else in your account – every member is treated equally.

Also, each member is required to have a Primary Share Savings Account to be eligible for any other Green Country FCU product or service. Your Primary Share Savings account can be opened with as little as $5 and must retain at least $5 in it at all times to remain open.

Additionally, you will have a Share Savings account for each Draft account you open. This makes it easy to set up direct deposit and automatic transfers to make saving effortless.

(If you’re used to bank terminology – a share savings account is similar to a savings account – ours pay Dividends (like banks pay interest).

Share Draft accounts are the same as a checking account – completely liquid accounts for payments and everyday spending.

What identification do I need to apply?2019-12-21T07:26:52-06:00

To apply for Green Country FCU membership, you’ll need the following forms of identification:

  • Valid U.S. government issued ID (e.g. Driver’s License, Passport, or State ID) or Foreign Passport
  • Social Security Number (SSN) or Individual Tax Identification Number (ITIN)
  • Documentation verifying your home address, such as a utility bill or lease agreement (Not required for minors 17 and under) 
  • If you’re applying for first-time membership and your relative or domestic partner is a member, you will need his/her first and last name. Providing a current membership and/or account number is optional.
Join Today
Who is eligible to join Green Country FCU?2019-12-21T07:27:05-06:00

You are eligible to join Green Country FCU if you:

  • Are an immediate family member or a domestic partner of a current Green Country FCU member.
  • Live, work, worship or attend school in the Tulsa, OK Metropolitan Statistical Area consisting of Creek, Okmulgee, Osage, Pawnee, Rogers, Tulsa and Wagoner Counties.
Apply Now
How do I join?2019-12-21T07:27:13-06:00

Joining Green Country FCU is easy. Complete our secure online membership application.

<link: https://www.greencountryfcu.com/Applications-and-Forms/Membership-Application.aspx>

Or, you can download our PDF application and mail to:

Green Country FCU
ATTN: New Accounts
202 E. Morrow Rd.
Sand Springs, OK 74063

Or, stop by one of our branches to apply in person.

Sand Springs/Prattville
202 E. Morrow Rd. (map) 3350 S. 113th W. Ave. (map)
Sand Springs, OK 74063 Sand Springs, OK 74063

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