Member Alert:
Scammers Using AI to Take Over Bank Accounts
We want to warn our members about a serious scam that is increasing across the country. Credit unions and community banks — especially smaller ones — are being targeted.
Criminals are now using advanced computer technology (AI) to sound more believable and move faster than ever. Their goal is simple: get into your account and move your money.
What Is Happening?
Scammers are calling members and pretending to be from their credit union. The phone number may even look real.
They may say:
There’s suspicious activity on your account
Your card has been compromised
You need to verify information immediately
Then they:
Direct you to a fake website that looks real
Ask for your online banking username and password
Ask you to read back a one-time passcode sent to your phone
Once they have that information, they can:
Log into your account
Change your phone number or email
Lock you out
Attempt large wire or ACH transfers
Target business accounts as well as personal accounts
This can all happen within minutes.
Important: We Will Never Ask for This
Green Country Federal Credit Union will NEVER call you and ask for:
Your online banking password
A one-time passcode texted to your phone
Your full debit card number
Secure login codes
If someone asks for this information — hang up.
How to Protect Yourself
Never share your password or passcodes with anyone.
Do not click links sent through unexpected calls or texts.
If something feels off, hang up and call us directly.
Use the phone number on the back of your debit card or on our official website.
Check your accounts regularly.
If you think you may have given information to a scammer, call us immediately. Acting fast can make a big difference.
We work hard to protect your money — but the best defense is awareness. When in doubt, call us.
